Everyone needs a little help from time to time. Some businesses have in house IT but need expert help, some owners make the effort to handle the IT support themselves. Knowing there’s someone available to help out when it’s needed should be on everyone’s wish list.
Our support subscription is designed to be simple and flexible. You purchase a set number of support hours, and the cost is spread evenly across the year, making it easier to plan and budget. Each time you email us with a support request, the time we spend helping you is deducted from your balance in minutes.
That means you only pay for what you use.
Running low on time? No problem. You can top up your balance by purchasing extra hours whenever you need, giving you full flexibility and control.
You can use your support time for a wide range of tasks, including:
Adding or removing users
Changing security permissions
General IT help and troubleshooting
Advice on using your software and systems
Keeping your setup aligned with the latest security best practices
Support is available Monday to Friday, 9 AM–5 PM. Just send an email to support@yellowfoxit.co.uk to raise a ticket and we will take care of things.